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User Conference

User Conference - Australia
    April 30 - May 1

    May 3 - May 4

Register now

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  1. Check out new product features and updates, integrations, and product launches, all aimed at keeping you ahead of the curve.
  2. Attend live demos to understand the product and learn about the latest trends through customer case studies.
  3. Participate in one-on-one sessions with our experts and network with peers.

What can you expect at the user conference?


07:00 AM - 08:30 AM
Registration and breakfast
Registration and breakfast
08:30 AM - 09:00 AM
Welcome address - Raj Sabhlok, president, ManageEngine
09:00 AM - 09:30 AM
End-to-end IT management using ServiceDesk Plus - Rajesh Ganesan, director of product management
09:30 AM - 09:45 AM
Coffee break
09:45 AM - 12:00 PM

#track 1

ServiceDesk Plus
Transforming your help desk into a powerhouse of efficiency.
Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.
  • Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
  • Learn to set up and optimize a service catalog from scratch to deliver world-class IT support.
  • Discover the tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch.

#track 2

OpManager Plus
Five reasons to adopt an integrated IT management tool.
OpManager Plus
End the blame game and #Uncomplicate IT with OpManager.
  • Explore the major complications in IT this year.
  • Learn about the drawbacks of managing IT with multiple tools.
  • Real use case: Learn how simple it is to troubleshoot router packet dropping issues.
  • See how OpManager 12 simplifies IT management.
OpManager Plus
OpManager: A lifesaver for network admins.

#track 3

Password Manager Pro
The strategy for efficient privileged access management.
Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.
  • Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
  • Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
  • Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.
Key Manager Plus
Gain complete visibility over SSL and SSH environments.
  • Learn how to set up a central system to manage the entire life cycle of SSL certificates including discovery, the certificate signing process, deployment, and expiration.
  • See a demonstration of the native Let's Encrypt integration to learn how to perform all certificate management tasks from within Key Manager Plus.
  • Take control of the SSH key sprawl by learning how to set up a central repository to manage the complete life cycle of SSH keys including discovery, user mapping, deployment, and periodic rotation.
12:00 PM - 01:00 PM
01:00 PM - 03:30 PM

#track 1

ServiceDesk Plus
Building an enterprise-grade ITAM system.
Learn all the nuances of IT asset management in ServiceDesk Plus, including:
  • Asset discovery techniques.
  • Scanning methods.
  • Asset tracking and maintenance.
  • Software asset management. 
  • Optimizing licenses for compliance.
  • Building a comprehensive CMDB.
  • Managing purchases with the newly-released, enhanced purchase module.

#track 2

Applications Manager
Essentials for the Applications Manager power user.
  • Learn best practices and useful tips on topics ranging from discovery and dependency mapping, to grouping IT resources and alarm management, to user management, reporting, and data backup.
  • Discover a few "under-the-hood" tips for fine-tuning Applications Manager's performance.
  • Learn how to use our REST APIs and mobile apps.
Applications Manager
Customer success story.
  • Learn why a large enterprise based on the east coast chose Applications Manager to monitor not just its key application, but its whole ecosystem, including the web servers and databases that support their key application.
  • Get an inside look at the company's monitoring environment and how it used Applications Manager to overcome the challenges to achieving a highly available application.

#track 3

ADAudit Plus
Comprehensive reporting for key security monitoring and alerting.
  • Reports for failed logons, logon duration, and account lockout analysis.
  • Change reports to monitor user, group, OU, and object changes.
  • Real-time alerting to notify you of key security-related changes.
ADAudit Plus
Meet stringent compliance needs.
  • Comply with regulatory mandates with ease.
  • Build custom reports for new compliance regulations.
  • Modify the existing reports to meet the internal security auditing needs.
03:30 PM - 03:45 PM
Coffee break
03:45 PM - 05:30 PM

#track 1

ServiceDesk Plus
Making sense of IT change management: Models, tips, and techniques.
  • Go beyond  theory and see what it takes to deliver IT changes while minimizing risk.
  • Learn the six-step best practice change workflow in ServiceDesk Plus.
  • Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
  • Familiarize yourself with field and form rules, a new functionality to  transform the way you handle IT changes!

#track 2

Applications Manager
What's new in Applications Manager: Product updates and a look into the future.
  • Be the first to hear the latest news about Applications Manager.
  • Explore the trends that have the biggest impact on application performance and end-user experience, such as new-age application components and large deployments.
  • Learn how to address these challenges with Applications Manager.
Server monitoring made for the cloud era.
End user experience monitoring.
  • Importance of end user monitoring.
  • DevOps for Windows administrators.
  • Complement your on-premises solutions with Site24x7.

#track 3

SIEM stories - Part I
Compliance and IT Security - Decrypting the security mystery with SIEM.
  • Dealing with attacks: Auditing, compliance, and continuous monitoring are critical.
  • Mitigating brute force attacks.
  • Detecting and providing counter response to ransomware.
  • Containing SQL injection attacks.
  • Proactively preventing insider attacks.
  • Auditing network devices: Detecting and preventing network intrusions.
  • Monitoring privileged user activities.
  • Adhering to stringent compliance rules with integrated compliance management.
SIEM stories - Part I
The rise of cyber crime: Decrypting security mysteries.
  • Recent trends in security attacks and data breaches.
  • Sealing security loopholes: Discovering vulnerable ports and devices.
  • Lessons from the top security attacks that affected UAE.
    1. Security attacks targeting financial sectors.
    2. Fighting battles: Mitigating internal attacks vs. external hacks.
FileAudit Plus
Ultimate protection for Windows file servers.
  • Change auditing for file servers.
  • Access analysis for threat detection.
  • Detect and provide counter response to ransomware.
  • Storage analysis for file server optimization.
  • Demonstration:How to meet compliance requirements.
Log360: The unified security solution for your network.
  • SIEM integration - maximizing consistency and reliability of audit information.
  • Staying compliant with audit and auditors requirements.
  • Getting in-depth insight into permissions modified on a confidential share.
05:30 PM - 06:30 PM
07:00 AM - 08:30 AM
Registration and breakfast
Registration and breakfast
08:30 AM - 09:30 AM

#track 1

Analytics Plus
Busting the analytics myth: Can analytics really help you improve help desk processes?
Can analytics offer new insight into your help desk? Aside from help desk reporting features, what do analytics have to offer? We'll answer these questions and more in this session on common analytics myths.

#track 2

Desktop Central
Automating patch management.
In this session, learn how to:
  • Secure your computers from vulnerabilities.
  • Maintain system health.
  • Manage third-party applications.
  • Disable automatic updates.
  • Decline patches for legacy applications.
  • Push anti-virus and definition updates.
  • Use our SCCM plug-in for third-party patch management.

#track 3

ADManager Plus
Seven tips to simplify Active Directory management.
  • Investigate nested group memberships and manage group permissions appropriately.
  • Identify and manage available server shares and user permissions for confidential files and folders.
09:30 AM - 09:45 AM
Coffee break
09:45 AM - 12:00 PM

#track 1

ServiceDesk Plus
Extensions, API, integrations, and more.
  • If you have a penchant for getting IT done your way, this session is a must. 
  • Step into a universe of possibilities and see how you can write your own code to get things done.
  • Learn all about custom menus and scripts,  APIs,  integrations with the ManageEngine suite of products and third-party apps, and more!

#track 2

Desktop Central
Software distribution made simple.
  • Creating software packages from templates.
  • Publishing software using the self-service portal.
  • Performing pre- and post-distribution activities.
  • Installing software for specific users.
  • Deploying business apps.
Desktop Central
Remote control and advanced tools.
  • Measure the time technicians spend resolving help desk tickets.
  • Record remote sessions for documentation.
  • Enforce IT policies on desktops.
  • Notify users when MS Exchange Server is down.
Mobile Device Manager Plus
Explore enterprise mobility management.
  • Categorize profiles based on hierarchy.
  • Impose restrictions.
  • Secure mobile devices with stringent passcode.
  • Perform geotracking.
  • Lock and wipe devices remotely.
  • Manage email with Office 365 and Exchange ActiveSync.

#track 3

ServiceDesk Plus - Active Directory products integration.
Enabling your help desk to manage Active Directory users.
  • Integrate ADManager Plus with ServiceDesk Plus.
  • Create, delete, disable, and enable AD users—and reset users' passwords - from ServiceDesk Plus.
  • Let your help desk provision users in AD, Exchange, Office 365, Google Apps, and Skype for Business all at once using ADManager Plus templates.
  • Grant access permissions to authorized technicians by associating ADManager Plus roles with ServiceDesk Plus roles.
ServiceDesk Plus - Active Directory products integration.
Improve help desk efficiency with end user self-service.
  • Integrate ADSelfService Plus with ServiceDesk Plus.
  • Empower users with self-service password management for on-premises and cloud applications.
  • Automatically create tickets for users' self-service actions in ServiceDesk Plus.
  • Simplify access to ServiceDesk Plus with single sign-on (SSO).
ADSelfService Plus
Tips for effective self-service password management.
  • Strengthen password self-service using the latest multi-factor authentication techniques.
  • Automatically enroll users with a CSV file or using an external data source.
  • Remind users about their password and account expiration via SMS and email.
ADSelfService Plus
Streamline access to SaaS apps.
  • Provide one-click access to SaaS apps using single sign-on.
  • Sync passwords from AD to SaaS apps in real time.
RecoveryManager Plus
Comprehensively back up, restore, and recycle AD objects.
  • Back up and restore Active Directory, either partially or completely.
  • Manage changes at the attribute level with version management.
  • Quickly recycle objects that have been deleted.
RecoveryManager Plus Virtual backup
Virtual machines: Backup and disaster recovery.
  • Secure compressed backups for VMware & Hyper-V virtual machines.
  • Bare metal backup to rebuild failed domain controller.
  • Restart-free recovery for Active Directory objects.
12:00 PM - 01:00 PM
01:00 PM - 02:30 PM

#track 1

ServiceDesk Plus
Roadmap: Getting the most out of ServiceDesk Plus.
Learn some ServiceDesk Plus tips and tricks.
  • Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
  • Take a sneak peek at what's cooking in development and what to expect going forward.

#track 2

Desktop Central
Effective IT asset management.
Learn how to completely manage your IT assets.
  • Manage MS Office licenses.
  • Control bandwidth spikes.
  • Restrict non-standard applications.
  • Proactively resolve hard disk space issues.
  • Identify computers with local admin accounts.
OS Deployer
Desktop provisioning and OS deployment.
Learn more about automating OS imaging and deployment, including:
  • Centralized image capturing.
  • Online and offline imaging.
  • Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.

#track 3

Exchange Reporter Plus
Experience new-age Exchange monitoring capabilities.
  • Monitor the essential components of your Exchange server - in real time.
  • Monitor database availability group, replication health & database copy status.
  • Report on and audit Exchange Online activities.
  • Track key storage domains - disk space, mailbox size, server space, and database size.
  • Monitor email traffic and queues.
  • Visualize and analyze user mailbox activity.
O365 Manager Plus
Gain real insight into Office 365.
  • Office 365 auditing and compliance management.
  • Office 365 management and help desk delegation made easy.
  • Password expiry notifier to alert users about their password status.
  • One-stop shop for Azure AD, Exchange Online, OneDrive & Skype for Business, Sway, Microsoft Teams, and more.
SharePoint Manager Plus
SharePoint made easy.
  • Simplify SharePoint auditing, monitoring, and management with out of the box reports and real-time alerts.
  • Migrate on-premise SharePoint to cloud.
  • Use analytics to study users collaborative behavior.
  • Find out how to archive audit log data and comply with regulatory.
  • Monitor SharePoint Online and Office 365 activities.
02:30 PM - 02:45 PM
Coffee break
02:45 PM - 04:30 PM

#track 1

ServiceDesk Plus
ServiceDesk Plus Cloud: The IT service desk of tomorrow.
Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:
  • Integrating mail servers.
  • Setting up custom domains.
  • Integrating with Active Directory.
  • Migrating from the installed version of ServiceDesk Plus to the cloud.

#track 2

Desktop Central
Configuration, USB, agent, and server management.
  • Managing computers across different remote offices.
  • Managing roaming users.
  • Automatically managing all newly added computers.
  • Setting baseline configurations.
  • Managing USB devices.
  • Restricting technicians so they can only access asset data.
Desktop Central
Integration with ServiceDesk Plus.
  • Log help desk tickets from managed computers.
  • Deploy software to resolve help desk tickets.
  • Integrate asset data to CMDB.
  • Establish advanced remote connection from ServiceDesk Plus.

#track 3

AD360 & Industry specific use cases
  • Self-Service Active Directory Group Subscription - An approval-based workflow.
  • Key benefits of real-time advanced Active Directory change audit reports.
  • In the event of a security attack, how to force all users to change their password upon next logon.
SIEM stories - Part II
Log 360: How important is cloud security?
  • Comprehensive log management of data analysis for multi cloud environment.
  • Out-of-the-box reports on access logs for Amazon S3 buckets and Elastic Load Balancers.
  • User-specific changes on AWS and Amazon cloud services.
  • AWS CloudTrail and S3 bucket access log management.
  • Azure activity log management.

Note: Agenda is subject to change


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Where we'll be


Gallery, Level 2

Four Seasons Hotel Sydney

199 George St,
Sydney NSW 2000


State Room 3, Level 1

Pullman Melbourne Albert Park

65 Queens Rd,
Albert Park VIC 3004


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Convince your boss

Hi [Recipient name],

I am writing to request your approval to attend the ManageEngine User Conference on [April 30 and May 1, 2018/May 3 and May 4, 2018] in [Sydney/Melbourne].

The event promises two days of in-depth and intensive technical training on some of the products we use every day. We will also learn about other ManageEngine products that could further increase our efficiency. Right now, the conference tickets are available at a discounted price of $179.

As an attendee, I'll get to:

  • Attend two days of intensive training on various ManageEngine products.
  • Brush up on product basics to understand features, use cases, and best practices from the experts.
  • Clear any implementation doubts, learn new implementation methods, and hear about new ways to use ManageEngine products in our ICT environment.
  • Clarify any product-related questions or issues in one-on-one sessions.
  • Learn about the latest ICT trends and future ManageEngine roadmaps from industry experts.

For more details on the conference, please visit the ManageEngine user conference website.

I strongly believe that the information I can learn at this conference will make me more efficient and save our company money in the long run. It will provide me a platform to learn new and improved ways to manage our ICT, straight from the experts. After the conference, I can share what I learn with others, multiplying the return for our company. Therefore, I would like to request your approval to attend this conference. I would be more than happy to answer any questions you may have or discuss this further. Thank you so much for your time and consideration.


[Your name]

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Refer a friend

Hi [Friend's name],

We've been referred to you by [Your name] who thought you might be interested in attending our annual ManageEngine User Conference in [Sydney/Melbourne] on [April 30 and May 1, 2018/May 3 and May 4, 2018]. We'll be offering you two days of in-depth product presentations, tips and tricks, one-on-ones, and (of course) delicious food and beverages.

Learn innovative ways to manage, integrate, and optimise your ICT and still have some fun.

Join us in...
[April 30 and May 1, 2018/May 3 and May 4, 2018]

Register now

If you have any questions, please email us at

Hope to see you soon!

Best Regards,
Team ManageEngine

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What is ManageEngine UserConf?

ManageEngine UserConf is the two-day IT management event from ManageEngine. The event will focus on various IT management solutions ranging from IT service management (ITSM), IT operations management (ITOM), IT security management, and Active Directory for managing your IT infrastructure.

Can I have my questions answered at the event?

Yes, you can get all your questions answered. We have arranged one-on-one sessions as well.

Will there be opportunities to get hands-on answers to core product questions?

Yes, you can get answers to all your questions during product training sessions.

Is there a hashtag I can follow for all ManageEngine UserConf-related updates?

Yes, please make all UserConf updates with the #MEUserConf tag.

What time should I show up?

The event begins at 8:30 AM with the welcome address. Registration and breakfast begins by 7:00 AM.

Registration & logistics

How do I register for the event?

Register now - AUD 179 PER SEAT

When does the registration end?

Whenever the tickets are sold out. That's why we encourage you to register now!

What should I bring to the conference?

To get the most out of the event, bring your laptop or mobile device or both. Several sessions are highly interactive.

Is there a dress code for the event?

The dress code is very relaxed. Casual or casual business attire is suggested.

Do you have on-the-spot registrations?

Yes, we do. After you arrive at the event, we'll check you in the registration desk.

I won't know until the last minute if I will be able to attend. Will you have enough seats if I decide to come at the last minute?

We have a limited number of seats. However, if tickets are available, you can register at any time - as long as the conference is still in session!

I will not be able to attend. Can I transfer my ticket to a colleague or a friend?

Of course you can. To transfer a ticket, simply send an email with the details of your colleague or friend.

Will there be Wi-Fi at the event?

Yes. There will be Wi-Fi available throughout the entire event space.

Will you provide food at the event?

We will provide breakfast, lunch, and snacks. We will also provide tea and coffee during the breaks.

Will you have vegetarian and vegan food options at the event?

Yes, we will have vegetarian, vegan, and gluten-free options. If you have any special food requirements, please email us at

What is your cancellation policy?

We offer a full refund if you cancel two weeks before the event start date.
We offer 50-percent refund if you cancel one week before the event start date.
If you have paid for the event but are unable to attend, please do let us know and we will be able to assist you.

Do you plan to record the sessions at the event?

Yes, we plan to record all the sessions.

Do you plan to live stream the event?

Currently, we don't have plans to live stream the event.

I am traveling from another country and will need an invitation letter for a visa. How can I get one?

After you register for the event, please send us an email at with all your pertinent details, and we will provide you an invitation letter.


Where is ManageEngine UserConf being held?

The UserConf will be held in Sydney on April 30 and May 1, 2018 at Four Seasons Hotel 199 George Street, Sydney NSW 2000.
The UserConf will be held in Melbourne on May 3 and May 4, 2018 at Pullman Melbourne Albert Park, 65 Queens Rd, Albert Park VIC 3004.

Who should I contact if I have more questions?

Contact if you have any questions